Bob Thomas Automotive is a fast paced, family owned and operated business and we are growing! Check out our open positions and apply now.
Open Positions
Are you passionate about cars and customer service? Do you thrive in a fast-paced environment where your expertise and interpersonal skills can make a real difference? If so, we have an exciting opportunity for you! Bob Thomas Automotive, Inc., is seeking a dedicated and enthusiastic Automotive Service Advisor to join our team.
- Customer Assistance: Greet customers with a warm and friendly demeanor, ensuring a positive first impression. Listen attentively to their vehicle concerns and service needs, providing knowledgeable advice and recommendations to address their concerns effectively.
- Service Consultation: Conduct thorough vehicle inspections and diagnostic assessments to identify necessary repairs or maintenance. Clearly explain the recommended services, cost estimates, and repair timelines to customers, ensuring they have a comprehensive understanding of the work needed.
- Service Scheduling: Efficiently manage service appointments to optimize the utilization of service bays and mechanics’ time while accommodating customers’ schedules and urgency of repairs.
- Parts Coordination: Collaborate with parts suppliers to ensure timely availability of required automotive parts for service jobs, minimizing wait times for customers.
- Customer Communication: Keep customers informed about the progress of their vehicle repairs and maintenance throughout the service process. Proactively communicate any changes or delays, providing exceptional customer service and satisfaction.
- Documentation: Accurately record all service-related information, including customer details, vehicle data, service history, and repair/maintenance details.
- Follow-up and Feedback: Conduct post-service follow-ups with customers to ensure their complete satisfaction and address any additional concerns they may have. Encourage customers to provide feedback and reviews to improve our services continually.
- High school diploma or equivalent; relevant automotive certifications or a degree in automotive technology is a plus.
- Proven experience as an Automotive Service Advisor or a related customer service role in the automotive industry.
- In-depth knowledge of automotive systems and repairs.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to customers effectively.
- Strong sales and negotiation abilities to drive upselling and cross-selling opportunities.
- Outstanding organizational and time-management skills to handle multiple tasks and prioritize work effectively.
- Proficiency in using automotive service software and computer systems.
- Customer-focused mindset with a genuine desire to provide exceptional service.
Are you looking for a change of pace? Are you tired of the dealership flat rate? Do you feel like you’re in a rut with no room for advancement? Well look no further, you have found a great opportunity.
Bob Thomas Automotive is a fast paced, family owned and operated business and we are growing. We are currently looking for an experienced Automotive Technicians ready to join our family!
Automotive Technicians must be ASE certified, have valid Oregon Drivers License, have at least 3 years working as a technician & be insurable. You must have your own hand tools. Experience in gas and/or light duty diesel engines is preferred and someone with knowledge of all domestics and some foreign will be given priority. A positive attitude & willingness to work are expected.
Great benefits package includes paid vacation, 401k, and paid health, dental and vision insurance after 90 day probationary period.
Are you looking for a change of pace? Are you tired of the dealership flat rate? Do you feel like you’re in a rut with no room for advancement? Well look no further, you have found a great opportunity.
Bob Thomas Automotive is a fast paced, family owned and operated business and we are growing. We are currently looking for an experienced Lube Technicians ready to join our family!
Lube Technicians must be ASE certified, have valid Oregon Drivers License, have at least 3 years working as a technician & be insurable. You must have your own hand tools. Experience in gas and/or light duty diesel engines is preferred and someone with knowledge of all domestics and some foreign will be given priority. A positive attitude & willingness to work are expected.
Great benefits package includes paid vacation, 401k, and paid health, dental and vision insurance after 90 day probationary period.
